Shopping Information

What shipping methods are available?

The shipping methods we provide are:

• Our average shipping time is 4 business days depending on the order’s destination.
  For some countries we 
• Free shipping with no threshold to reach.We will offer the best and fastest shipment offered by our merchants.

How long will it take to get my package?

MesmerizeD partners with global merchants and artisans in order to provide you with the most interesting and quality products. This means that your order is shipped from global areas such as the United States, Italy, Thailand, Tibet, China, India, Australia, Greenland, etc. via our partnership with USPS.

Because we ship directly from our partners in these countries, your item may take 3-5 weeks to arrive. Please do not panic if it does not show up immediately, it’s on its way (please email us for tracking)

We offer international shipping options too – no matter where you are, you can buy from us!

Do you ship internationally?

Yes, our merchants all over the world offer a shipping service that covers every nation. The only small thing is that some products, rarely, cannot be shipped to certain parts of the world.

What about possible custom fees?

We’re not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive in your country.

The tracking number for my order stopped updating, what happened?

Your country’s customs department may decide to hold your items at the border temporarily, often without explanation!

Note: Canada’s customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country’s customs department directly and ask that they release your items immediately.

Note: if for some reason your order is never released by customs, we’ll send you a replacement!